It was a typical bustling Monday morning in July, the peak season for our industry nationwide. Amidst the chaos, an “urgent” call for a site survey to install a combi oven came in. Urgent requests for us usually involve critical situations like a Walk-in Refrigerator down with $20,000 worth of perishables or a Combi oven malfunctioning in the midst of service. But this time, the urgency was from a dealer looking to expedite the process as quickly as possible. Why the rush? For dealers, speeding up the survey process means accelerating equipment shipments and installations, ultimately leading to quicker payment for the project.

However, what may seem like a harmless rush can have significant consequences – not just in terms of money, but also in quality and reputation. Let’s delve into the reasons why hurrying the site survey process can backfire for all parties involved.


In our line of work, a rushed site survey often results in scenarios like the one depicted to the right: a construction site ill-prepared for the visit.

At our company, we employ highly trained and well-compensated technicians. Each van roll involves substantial costs. To mitigate potential losses, we’ve implemented pre-site survey readiness forms that require a credit card from the dealer, representative, or end user. If our technician arrives at a site ill-prepared for the survey, we must invoice for all the time incurred. This not only impacts our technician’s productivity but also hampers our ability to attend to profitable and productive tasks elsewhere, affecting our overall business.

Moreover, when all parties involved are not on the same page, it’s the end user’s experience that suffers. Rushed surveys often lead to misunderstandings and can tarnish the customer experience significantly. This discordance not only affects our business but also impacts the reputation of the equipment dealers and representatives.


The bottom line is, we’re here to help. Trusting your factory-authorized service company is essential. We advocate for a more measured approach, urging everyone involved to slow down a bit in order to ultimately speed things up efficiently. By allowing us to work at a pace that ensures accuracy and safety, we can collectively provide the best possible service to our customers.

Remember, effective communication, trust, and a little patience go a long way in ensuring a seamless and successful installation process. Together, let’s prioritize quality over haste and create a positive experience for everyone involved.

At the end of the day, our mission is to assist, and by working together, we can achieve that goal effectively and efficiently.