Malachy Parts & Service
Meet the Team
We're not just another service company — we're a family. Every person on this team is here because they care.
The People Behind the Mission
Leadership
Rich Malachy
CEO
201-407-2423
Rich Malachy
Chief Executive Officer
With over 25 years of industry experience, Rich leads Malachy with a people-first philosophy — ensuring employees and customers alike are supported at the highest level. He's deeply committed to building a team grounded in strong values and long-term growth. When he's not at work, you'll find him in the Florida Keys, the mountains, or on the ski slopes with his family.
Samantha Hernandez
Vice President
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Samantha Hernandez
Vice President
With 15 years of industry experience, Samantha oversees the financial operations of the business, managing reporting, structure, and both payables and receivables to ensure everything runs efficiently. While much of her work happens behind the scenes, she plays a critical role in building the systems and standards that support consistent, high-quality service. Known for being driven, she is deeply invested in both the company's growth and its people. Outside of work, she runs a boutique and enjoys creating a space where women feel confident, supported, and seen.
Joseph Pavlovsky
COO
201-823-1415
Joseph Pavlovsky
Chief Operating Officer
With over 35 years of experience in the industry, Joe brings a deep understanding of both the technical and operational sides of the business. A significant part of that experience has been built through working closely with teams — collaborating, problem-solving, and delivering reliable solutions for a wide range of clients. Outside of work, Joe enjoys traveling with his wife, exploring new places and experiences whenever possible.
Janine Tullock
CBOO
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Janine Tullock
Chief Business Operations Officer
With 10 years of industry experience, Janine keeps the internal engine running smoothly. A natural problem-solver, she's always looking for smarter ways to get things done. Outside of work, she's cheering on her daughters through their many sports and activities.
The Whole Crew
The Care Team
Geraldine Figueroa
Service and Operations Manager
551-221-7596
Geraldine Figueroa
Service and Operations Manager
With nearly 14 years of experience, Geraldine is the team's go-to "fixer." She coordinates service, parts, and communication to deliver fast, effective solutions — and both customers and colleagues know they can count on her. Outside of work, she's building quite the tote bag collection.
Alexis Wasilewski
Care Team Representative
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Alexis Wasilewski
Care Team Representative
With over five years of experience, Alexis is a key part of keeping service requests moving and communication clear. She processes incoming requests and makes sure customers get the support they need — efficiently and without the runaround.
Scott Sartory
Service Manager
516-302-7283
Scott Sartory
Service Manager
With more than 25 years of experience in the food equipment service industry, Scott specializes in troubleshooting complex equipment issues and helping customers find solutions quickly. Known for his leadership, he's focused on delivering results and supporting both customers and technicians when challenges arise. Outside of work, Scott enjoys scuba diving and car racing.
William Kory O'Neal
NJ/Philadelphia Service Manager
201-823-1415
William Kory O'Neal
New Jersey/Philadelphia Service Manager
With nine years of industry experience specializing in HVAC and refrigeration, William keeps communication clear as he helps customers work through their service needs. Known for being dependable, he enjoys tackling the industry's everyday challenges as part of a team. Outside of work, he enjoys cooking and baking.
John Heintz
Parts Team Lead
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John Heintz
Parts Team Lead
Over a decade in the industry and still the most memorable person in the room. John helps customers quickly find and source the right parts — and he does it with a personality that makes every interaction worth having. He'll also tell you he used to be a rock star. At least in his own mind.
Steffen Mack
Parts Team Lead
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Steffen Mack
Parts Team Lead
Nine years in, Steffen is the guy who can identify exactly what part you need and explain why in a way that actually makes sense. His confidence and communication skills keep customers coming back. Outside of work, he's all about spending quality time with his daughter.
Michelle L. Rice
Accounts Receivable Representative
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Michelle L. Rice
Accounts Receivable Representative
With four years of experience, Michelle keeps financial operations precise and on track — from payment processing to collections. Her reliability is a cornerstone of the billing team. Outside of work, she stays active through Zumba and biking.
Ashleigh O'Neal
Client Relations & Billing Manager
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Ashleigh O'Neal
Client Relations & Billing Manager
With 11 years of industry experience, Ashleigh specializes in building strong client relationships while improving billing and accounts receivable processes to keep operations running efficiently. Known for being resilient, she brings a solutions-first mindset to every challenge. Outside of work, she's a self-proclaimed "doer of all crafts, master of none" and an adrenaline junkie.
Tara Tucker
Supply Chain & Customer Support Manager
201-661-1458
Tara Tucker
Supply Chain & Customer Support Manager
With 16 years of industry experience, Tara specializes in helping customers source discounted OEM parts while delivering high-quality service every step of the way. Known for being reliable, she makes sure customers get the parts they need to keep their equipment running. Outside of work, you'll find her happily watching HGTV all day.
Phillip M. Higgins Jr.
Warehouse Personnel
201-823-1415
Phillip M. Higgins Jr.
Warehouse Personnel
Phillip keeps the shop moving — handling shipping, receiving, and inventory with a positive attitude and a genuine willingness to jump in wherever needed. Outside of work, he channels his energy into punk and hardcore music on bass and guitar.
Rebecca Sara Morgan
Parts Runner
929-492-5614
Rebecca Sara Morgan
Parts Runner
With 30 years of industry experience, Rebecca is a critical link in the field — making sure technicians get the parts they need to do their jobs on time, every time. Outside of work, she enjoys getting outdoors.
Ryan Singley
Care Team Representative
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Ryan Singley
Care Team Representative
Ryan supports customers with job quotes and parts ordering, bringing a respectful, eager-to-learn attitude to everything he does. He's invested in growing with the team and in supporting those around him. Outside of work, he's on the basketball court.
Lori Weiss
Key Account Manager
201-780-0622
Lori Weiss
Key Account Manager
With 15 years of experience, Lori specializes in planned maintenance contracts and building lasting customer relationships. She's passionate about helping customers understand the long-term value of keeping their equipment at its best. Off the clock, she's a Broadway enthusiast who never sees a show just once.
Lisa Zalenski
Marketing Director
201-579-0259
Lisa Zalenski
Marketing Director
With five years of industry experience, Lisa focuses on showcasing what makes Malachy stand out, helping customers see the value behind the team, the work, and the service. Known for her kind and thoughtful approach, she brings creativity and intention to everything she does. Outside of work, she enjoys being a toddler mom, baking sourdough each week, and taking her coffee seriously — she's even a certified barista.
Ciara Nicdao
Social Media Manager
201-823-1415
Ciara Nicdao
Social Media Manager
Three years in, Ciara brings creativity and energy to the Malachy brand — creating content that tells the team's story in a way that actually connects with people. Outside of work, her creative life continues through set design, photography, and art direction.
Manny Espinoza
Ecommerce Manager
201-823-1415
Manny Espinoza
Ecommerce Manager
Manny runs MalachyPartsPlus.com, making sure customers can find exactly what they need online with ease. Detail-oriented and deeply knowledgeable, he keeps the behind-the-scenes running without a hitch. When he's off the clock, he's catching up on his favorite shows.
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Kristi Crews
Care Team Rep. & Dispatcher
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Kristi Crews
Care Team Customer Service Representative & Dispatcher
With 20 years of industry experience specializing in troubleshooting urgent requests, Kristi works closely with the team to find the best solutions for customers. Known for being dedicated, she keeps customers updated on scheduling, parts, and service every step of the way. Outside of work, she loves exploring beaches in search of shark teeth.
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Dana Bernabeo
Dispatch & Customer Service
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Dana Bernabeo
Dispatch & Customer Service
With four years of industry experience specializing in scheduling and coordinating service calls, Dana keeps customers informed throughout the process and makes sure nothing falls through the cracks. Known for being reliable, she's dedicated to clear communication every step of the way. Outside of work, she loves spending time with her two dogs, Wrinny and Maisy.
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Monica Calvin
Warranty Billing Manager
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Monica Calvin
Warranty Billing Manager
With 29 years of industry experience, Monica focuses on clear communication and finding answers and resolutions that leave customers satisfied. Known for being efficient, she brings decades of experience and a strong customer-first approach to the team. Outside of work, she enjoys playing co-ed softball with her family and friends.
Out in the Field
The People Who Show Up
Every day, our technicians show up ready — certified, trained, and committed to getting your kitchen back up and running.
